30-Day Money-Back Guarantee

Terms & Conditions

Effective Date: 10/02/2025

Water Culture Filtration is committed to providing high-quality water filtration systems that ensure clean and safe water for your home. To give our customers peace of mind when purchasing from us, we offer a 30-day money-back guarantee on our products, subject to the following terms and conditions:

1. Eligibility

  1. The 30-day money-back guarantee applies only to water filtration products purchased directly from Water Culture Filtration.
  2. The guarantee does not apply to installation services.

2. Return Conditions

  1. Customers must request a return within 30 days from the date of delivery.
  2. Returned products must be in working order, undamaged, and in original condition, except for reasonable wear and tear associated with installation.
  3. All components, including filters and accessories, must be returned.
  4. Installation must have been carried out by a licensed plumber.

3. Return Process

  1. Customers must contact Water Culture Filtration via email at admin@waterculturefiltration.com.au before returning a product to obtain a Return Authorization Number (RAN).
  2. Customers are responsible for covering return postage costs to our business address – 145 Donalds Range Road, Razorback NSW 2571.
  3. Proof of purchase (e.g., receipt or order confirmation) must be included with the return.

4. Inspection & Refund Processing

  1. Once the returned product is received and inspected, Water Culture Filtration will
    determine if it meets the return conditions.
  2. If approved, a refund will be issued to the original payment method within [X] business
    days.
  3. If the product is damaged, missing components, or does not meet the return conditions, Water Culture Filtration reserves the right to deny the refund or issue a partial refund.

5. Exclusions

This money-back guarantee does not apply to:

  1. Returns were requested due to a change of mind.
  2. Products damaged due to incorrect installation, misuse, or external factors beyond normal filtration capacity.
  3. Products that have been modified or tampered with.
  4. Commercial or bulk orders unless otherwise agreed in writing.

6. General Terms

  1. Water Culture Filtration reserves the right to update or modify these terms at any time without prior notice.
  2. This guarantee is offered in addition to Australian Consumer Law rights and remedies.

 

For any return inquiries, please contact admin@waterculturefiltration.com.au