Return and Refund Policy

Returns Policy

We have a thirty (30) day returns policy. This is subject to the product not having been used or damaged after delivery and remaining in the original packaging.

Without limiting the customers rights, requests for returns will not be effective unless all requests are in writing to the Supplier as per the Suppliers nominated address nominated below under ‘Notices’ and until accepted by the Supplier in writing.

If any Equipment received by the Customer does not comply with the Customer’s order, the Customer must advise the Supplier within seven (7) days or else the Equipment shall be deemed to have been accepted by the Customer.

If the Customer is deemed to have accepted the goods and services and will be bound to pay for them.

The Supplier will not accept any goods or equipment that are altered in any way or are damaged due to not being stored or handled in accordance with the Suppliers instructions or legislative requirements.

The Customer will be responsible for any freight charges in association with the return of the goods.

The Customer must return the goods in new condition together with proof of purchase and original packaging, where possible.

How to return a product
The Supplier has absolute discretion to accept the return of any goods for credit within fourteen (14) days of receiving the returned goods from the Customer.

To start a return, you can contact us at admin@waterculturefiltration.com.au. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at admin@waterculturefiltration.com.au.

 

Sub-Contracting
The Supplier reserves the right to sub-contract the manufacture and/or supplies of the goods or any part thereof to a third party.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@waterculturefiltration.com.au.